Terms of Service

Effective Date: January 1, 2025

Welcome to the Terms of Service of VatNavigator, accessible via vatnavigator.com. These terms govern your use of our VAT consulting and compliance services, digital informational products, and tangible goods. By engaging with VatNavigator, you agree to these terms.

1. Services

1.1 Scope: VatNavigator offers advisory and compliance assistance related to value-added tax obligations in various jurisdictions.

1.2 Scheduling and Changes: Appointments may be rescheduled by notifying us at least 48 hours in advance via our contact form or by phone at +14160950558. Rescheduling requests made within 48 hours of the appointment may incur fees.

Refunds for Services

1.3 Cancellation: Service engagements may be cancelled up to 5 business days before the scheduled start date for a full reimbursement of any prepayment. Cancellations made less than 5 business days before commencement are subject to a 50% reimbursement of fees paid.

1.4 No-Credit Sessions: For bespoke advisory sessions clearly stated as final delivery, no reimbursement is available. This policy ensures the allocation of expert resources based on confirmed bookings.

2. Digital Informational Products

2.1 License: Upon purchase, you receive a nonexclusive, nontransferable license to use the digital content for internal reference.

2.2 Access: Download links are provided for 30 days. Unused links expire thereafter.

Refunds for Digital Products

2.3 Unopened products: If you have not accessed or downloaded the material, you may request a full reimbursement within 7 days of purchase. To submit a request, contact us via our contact form. Approved requests are processed within 14 days.

2.4 Downloaded products: Due to the nature of digital goods, no reimbursement is provided once access is activated.

3. Physical Goods

3.1 Shipment: Goods are shipped from our Toronto office: 100 Queen Street West, Toronto, ON M5H 2N2, Canada.

3.2 Inspection: Please examine goods upon receipt and notify us of any damage within 3 days.

Refunds and Exchanges for Goods

3.3 Eligible items: Unused and undamaged goods may be shipped back within 14 days of delivery for an exchange or reimbursement. Customers are responsible for shipping fees to send items back. We will cover shipping fees for sending replacements.

3.4 Ineligible items: Items marked as clearance or custom orders are not eligible for exchanges or reimbursement.

3.5 Reimbursement process: Once goods arrive and are inspected, we will process the reimbursement within 14 days to the original payment method.

4. Payment

4.1 Methods: We accept major card payments and bank transfers.

5. Contact Information

For questions, notification of issues, or policy inquiries, contact VatNavigator at:

Address: 100 Queen Street West, Toronto, ON M5H 2N2, Canada

Business ID: 060987442

Phone: +14160950558

Email: support@vatnavigator.com

6. Changes to Terms

We may update these terms at any time. We will post the revised version at vatnavigator.com. Continued use constitutes acceptance of the updated terms.

7. Governing Law

These terms are governed by the laws of Ontario and Canada.